Return and Refund Inquiries

Please reply to your order confirmation email if you have any issues with your order. I will respond as quickly as possible! I'm so grateful for your trust and support and hope you love everything that you get.

If you are unhappy with your purchase when it arrives, please reach out within seven days of its arrival and I will help orchestrate a return. If your items are eligible for return you will be required to purchase return shipping. Refunds will be issued when the items are received and their condition is accepted. Please understand that I cannot refund or accept returns of any items that have already been used or yarn that has been used/caked/wound/or changed in any way from the skeined and banded form that it was shipped to you in. 

While I am not liable for postal delays and mishaps, please contact me if your item(s) arrive damaged and I will do my best to resolve the issue for you!

Thank you for being part of the Painted Fern fam! I'm a one-woman business and I'm so honored that you have chosen to use my yarn or other products in the process of making your own creations.